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If your item preferences change, make sure. If the brand you picture doesn't match an in-store item, your Shopper may ask you for more details so they can pick a comparable product when they shop your order. Part of our pay is based on the number of initial items in your order. Please note If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. Indicates that the shopper has finished shopping and paid for the items. Repeated attempts to order prohibited items could result in account deactivation. For steps on how to replace items in the Instacart app or on our website, go to Adding instructions for specific items, replacements, or delivery. To place an order. . Scroll down to Your preferences and click Other options, or Approve. Placing an order. On the website At the top left, click the 3 horizontal lines; Click on an order to view its progress; Tracking your delivery in progress. In this resultant page, you can also change to a different delivery address if necessary. When searching for replacement items, look for EBT under the price of each item to know if it is EBT SNAP-eligible. Also if your shopper adds too many items or they're too expensive and exceed the hold that's been placed on your account, the card will be declined when they go to check out. Include your email address to get a message when this question is answered. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Sign up for wikiHow's weekly email newsletter. Adding delivery instructions can help shoppers deliver your order. Change quantity or remove an item. For best results, download the latest version of the Instacart app for iOS or Android. To create this article, volunteer authors worked to edit and improve it over time. pardon the PUN). Instacart prefills the starting weight at 1 lb, but you can tweak this using the + and - signs to adjust the weight. Turn on notifications to get alerts for all changes, including replacements and refunds. You could even mention to your Shopper that they might want to ask the Deli/Butcher/etc. Contactless delivery and your first delivery order is free! Keep in mind youll be refunded or charged for the difference in price for replacement items. (This will only be necessary on mobile devices such as phones and tablets.). A personal shopper receives the order and starts collecting items as mentioned in the order. Part of our pay is based on the number of initial items in your order. Your developers can integrate the selected capabilities through REST API calls using any language, such as Java or Python. The following table describes the statuses and any actions that the customer can perform from that status page: For example, the following image shows an order in the Shopping in progress status. Although not irretrievable if you make a mistake, it's harder because you have to search for that item once again to add it back. You'll be asked to add a delivery address and your payment information. After logging in to your Instacart account, click or tap on your profile icon in the upper left corner of your screen. how to file a police report for stolen package; layer by layer minecraft castle blueprints. Begin typing to search, use up and down keys to navigate, enter to select. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/460px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","bigUrl":"\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/709px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","smallWidth":460,"smallHeight":363,"bigWidth":709,"bigHeight":560,"licensing":"

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\n<\/p><\/div>"}, https://www.instacart.com/help/section/360007902831. Once you favorite an item the button fills in green and says Favorited. If your item preferences change, make sure to review your notes when ordering the same items in the future. Instacart probably knows the best and closest location to pick up your order at, but you won't be able to specify which location it is, and won't be told exactly where you're shopping from. Work your way down the entire page until you reach the bottom of the page and tap the "Add a . Tracking your order and delivery. To select your own replacement, tap or click on the item, then select Pick Specific Replacement. In-app. A customer service manager's role is to check on the customer's experience by seeing how CSRs handle the calls. Once you favorite an item the button fills in green and says Favorited. Want to chat with your shopper? Confirms that the order was delivered to the address provided. page to review your items and add any instructions, Item instructions carry over to future orders. Just tap. These items are sold at .25 lb intervals beginning as low as .25 lbs. Meats and some produce generally sold by the pound will be sold starting at 1 lb. Begin typing to search, use up and down keys to navigate, enter to select. Include your email address to get a message when this question is answered. I'm pretty sure it is a $ limit only. On the website. Tap Credits, promos & gift cards. Choose your tip amount and click Place order. As an in-store shopper . The "Add to order" button was back, but again I received the same error message. Alcohol is not available at all retailers and markets, and we cannot fulfill special requests for alcohol items if alcohol was not requested as part of the original order. This is a drop-down selection box and is completely optional. Sorry, you cannot add to your order." A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Tap the three horizontal lines in the top left-hand corner. On the website. again to view all the completed changes and items in your order. Click Your orders. Add a photo of the item, if necessary. Below that, you'll see your list of items you are about to order complete with the product's picture, name and size, quantity box and subtotal for each item, followed by a total box towards the bottom of the screen for totals for complete item cost. At the top left, click the 3 horizontal lines 2. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. The Remove button will remove all units of the item altogether in one press of the button. You add an item to your order after checkout; An item you order needs to be replaced, and the replacement has a different price; An item you order is sold by weight and the exact weight is slightly different; Tap the Chat link at the top of the screen to let them know if you want to add items to your order or make other changes. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Log in to the app if you haven't already done so. Your shopper selects the best possible replacement. You can also tap Buy It Again in the bottom right corner. Instacart will ping two Shoppers to shop both orders, and likely your delivery will increase due to this mistake. During a watching session on the Instacart Website . At checkout, continue to the Say thanks with a tip page. Instacart Shoppers don't get aisle numbers in their list, and unless two items can be confused, don't mention the aisle number in this field. Just be careful about what you ask the shopper to add and be understanding if they refuse. Its easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. You can view your favorites under the Buy It Again category on a stores homepage. Use the Instructions button for supplying your Shopper with things to look for when they pick the items from the shelf such as how you'd like deli and produce items to be, or for something else such as to watch for dates or something different altogether. How do I add custom items to Instacart? However, Instacart Shoppers can choose what customers and orders they want to take. Note certain items, such as alcohol, may not be added after your order is placed. To change how youre charged for EBT SNAP-eligible items after checkout in the Instacart app, To change how youre charged for EBT SNAP-eligible items after checkout on the website. Adding a photo is optional but can help your shopper find the item. Instacart insists the move is part of a long-planned transition away from having workers stationed in stores, and that grocers prefer to have their own employees fulfill those orders, adding that . (For safety reasons, drivers might not reply while theyre en route.). Tap the Chat link at the top of the screen to let them know if you want to add items to your order or make other changes. Indicates whether the order received Instacart+ membership benefits. link at the top of the screen to let them know if you want to add items to your order or make other changes. Select the order you want to update. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving [] You can change your delivery date and time up until a shopper begins working on your . Your groceries will be on their way in no time. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Sometimes Instacart offers tip choices as a scale of percentages, but sometimes the tip choices are given in even dollar amounts. If you have order notifications turned on, look for alerts when an item is replaced or refunded. Check out this step-by-step guide to create your account and place your first order. Go to, stacked horizontal lines in the upper left corner, Tap the plus or minus symbol to increase or decrease quantity, At the top left, click the 3 horizontal lines, In the item list, select the item you want to adjust the quantity on, On this item, click the number and adjust as you like, Go to the Instacart website (this feature isnt currently available in the Instacart app), Under the item youd like to update, click, Tap the current order card at the bottom of the screen OR, Dont see the option you prefer? Yes!!! Thanks to all authors for creating a page that has been read 15,409 times. To favorite an item, select the item and the heart icon below it. When you get to the store, follow the instructions to let us know you've arrived. The same exact thing just happened to me. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving trips to do grocery or other retail shopping for customers before . We also make recommendations based on what you've bought before or what's popular in your area. When youre ready to check out, go to your cart and select the green, if you dont have an Instacart account yet, If you have items in your cart from more than one store, you must choose a separate delivery window for each store. Item instructions carry over to future orders. To move through, just tap the X button in the top right corner of this dialog box. You can customize colors and add your logo to the top of the page. If you want to buy an item that isn't currently listed in the Instacart database, you may need to add it to your order as a Special Request. In some stores, Instacart expects veteran shoppers to spend no more than 72 seconds including standing in line at deli or seafood counters to find an item or an appropriate replacement if . Thanks to all authors for creating a page that has been read 46,717 times. They just can't place their opinions about that customer in the Instacart system. You can add or edit items before shopping begins." Both the mobile and website interface say the same thing down at the . Need to give your driver last-minute delivery instructions? Just be careful about what you ask the shopper to add and be understanding if they refuse. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Rescheduling a delivery. warnings: Array: Any warnings associated with this request. I have an order for delivery tomorrow. But missing items aren't necessarily proof that the Shopper stole them. Other Greeting Cards. You can cancel your order by going to that page and clicking the link. Try searching for 1 keyword (for example, searching for watermelon instead of watermelon slices). If you click Other options, you can select your preferred replacement item from the list provided, search for a replacement, or . You can choose to include this link in the customer notifications sent by Instacart. When I refreshed the page, the "Add to order" button (as well as replacement selection) had completely disappeared. Tap the "Rate Order" button at the bottom of the screen. If you have trouble making changes, please reach out to Instacart Care. To favorite an item, select the item and the heart icon below it. wikiHow is where trusted research and expert knowledge come together. You can check your order status with the Instacart app or website. The page contains the list of items, a map, the shopper's name, and delivery details. If you have notifications turned on, youll also receive a notification. They can also decline orders with a low tip. When your order is ready, just head to the club and check in via text or app. Tap the plus or minus symbol to increase or decrease quantity. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Adding the items you love to your Favorites is an easy way to view or buy them again. Tap Go to Checkout and scroll down to Delivery Tip. Want to chat with your shopper? Adjust the item quantity by using the + or - buttons. In late March, Instacart worker Annaliisa Arambula accepted a grocery order that came with a big tip: $55. The tip will be split between the two Shoppers. Tracking your order in progress. Tap the plus or minus symbol to increase or decrease quantity. Through instructions, you can let your shopper know that you prefer greener bananas or help them find the apartment to drop off your order. Add it to your cart by selecting. Be on the lookout if they have to ask you for more information on these requests. During checkout, you can request the order be. If you tap the item from the search page, you will have to tap the + sign before seeing the - and tweak from there. Log in to help us get you to the right help quickly. (For safety reasons, drivers might not reply while theyre en route. For best results, download the latest version of the Instacart app for, At the top left, click the 3 horizontal lines, stacked horizontal lines in the upper left corner. Replace items on website. It has no effect on the customer role. By signing up you are agreeing to receive emails according to our privacy policy. Need to give your driver last-minute delivery instructions? To configure the page or discuss alternative hosting arrangements, contact your Instacart representative. A quantity of 1 for bananas will get you just that - 1 banana (not one bunch of bananas). Add items to your cart. Scroll to the bottom of the delivery screen and tap Chat with shopper. . Copyright 2023 Instacart. Only use images you yourself took (such as a photo where you held the product in your hand - or the product inside it's product packaging - front side facing the camera). When it's time for delivery, you'll see a message in the Instacart app's order screen. In item view, at the bottom of the screen, you'll have a +/- switch with an Add to Cart button to find the units. The app looks like a carrot and may have a white background. To create this article, volunteer authors worked to edit and improve it over time. Items may be out of stock. 1. When I try to add items its not giving me the option To add to my existing order. The first step is actually making the purchase. If the replacement costs more, the difference is charged to the credit or debit card you added at checkout. When your personal Shopper begins working on your order, you'll see a message in the Instacart app. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. When your personal shopper begins working on your order, youll see a message in the Instacart app.

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