This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. Terms, conditions, and exclusions apply. Please note that orders are processed only after a billing address and other billing information has been verified. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. Such fees and charges may vary. Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. Please be advised we will require a copy of the death certificate to be attached. It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. We will require vehicle recovery service confirmation and receipts. Request ID: 7a29b98f6d472a62. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. I don't know why LiveNation pushes them, but it . Terms and conditions of sites linked to by or from the Service may vary by site. On one occasion I got as far as selecting the insurance. Reddit and its partners use cookies and similar technologies to provide you with a better experience. All photography, filming and other recordings of the event are PROHIBITED. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. How to get your money back from a ticket seller, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? We notice that your web browser is out-of-date. So I decided to treat myself and girlfriend to VIP tickets. Peter Kay tickets --. We looked at five ticket insurance and guarantee providers offered at the point of sale by some of the biggest ticketing sites. There are no suggested results at this time. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. For all tickets purchased from 3 rd February 2020 Please visit XCover for full details about making a claim or an enquiry. Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. Pick your exact se. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. The partial refund was completed early August 2020. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. Booking Protect also covers you if you test positive when taking a pre-event rapid test as well as PCR testing. Yes - If customer is prevented from attending because of a government mandate, this is covered. If you paid by credit card it may be possible in certain circumstances to. Apply for a refund. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. Please consult the seller fee information found within our Service. Events may be postponed or canceled for a variety of reasons. Event date, time, talent, participants and rosters are subject to change without notice. We need you to provide specific evidence of illness or injury for the ticket holder affected. Front row or on the aisle? And if one of your party tests positive for coronavirus, meaning you no longer want to attend, only TicketPlan, Vista Insurance (used by Skiddle) and XCover (used by AXS) would allow you to claim for a refund. Besk vr hjlpsida fr mer hjlp och support. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. They will pursue AXS who in turn, will keep your money. Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. Shipping information, if any, is provided at checkout. You may also be linked to a third-party site, which is not affiliated with our Service. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. Unless otherwise stated as part of the purchase, any primary tickets (i.e. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). email from them: "Thank you for contacting AXS. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. The ticket is valid only for the event, date, time, and seat location issued. In these cases, customer service will attempt to contact you, using the information we have on file. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. We make no representations or warranties about the quality of your watching experience or your display. AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. Please note: The account holder is liable for bank charges levied by the receiving bank. Any ticket issued via the Service is a revocable license. Please note that any costs for supporting documentation are non-refundable, as per the terms and conditions. This tracks your activity using third party cookies. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. If your situation does not fit within the options available, please select the 'other' option and provide full details in the box provided. The truth is that paying for insurance to guard against this is a waste of money. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. Its for one of the Hyde Park British Summer Time concerts. Price and availability of any ticket, product or service on the Service are subject to change without notice. It may take up to 30 days before we are able to review your claim. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. If you have any questions, please contact the Box Office at 817-272-9595 or boxoffice@uta.edu. Testimonials By clicking a link you are consenting to this. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. The document details need to meet the requirements of your Booking Refund Protection. We hope that you have a great time at the show. By Insurance Site July 2, 2022 July 2, 2022. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. ADDITIONAL TERMS. Thank you for taking the time to let the people know. x, Hello! If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. With a simple integration this product has gone from strength to strength enabling AXS . If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. Ticketplan's terms can be found on the Ticketplan website. Submission of our own medical confirmation form is preferred, please download it here: medical form template. You are urged to review all pages displayed during your completion of a purchase. What is AXS Premium? Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. Unfortunately, we will not be able to issue a refund on your ticket insurance. Help us help you quicker by coming with your mobile ticket ready to be scanned. E-mail address is required to create an account. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. I realised I was too late for the standard entry tickets, as they had all sold out. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. Individuals in possession of a recording device are subject to confiscation and/or ejection. We can't reclaim the money and issue the refund to a new card for you. Hello Reddit users, fairly new to this app and still trying to get used to it but I thought Id come on here for some advice. Honestly this post makes me feel better though, thank you lol. Four in 10 (41%) consumers believe they will be covered if a national lockdown means the event cannot go ahead as planned, while a third (35%) assume they will be covered if the event cannot go ahead due to it taking place in a local lockdown area. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). Below are some pointers we hope you'll find useful! AXS USA Reviews | Read Customer Service Reviews of www.axs.com Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 5,813 Great 4.2 VERIFIED COMPANY www.axs.com Visit this website Write a review 28% Most relevant RS Roxanne Schellman 3 reviews US A day ago Kyturra and the chat function were superb! IP: 141.94.161.174 If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to refunds@ticketplangroup.com providing your TicketPlan reference number. Website by Phuse Media - Web Design Essex, Who did you purchased the tickets from (Retailer), Cost of tickets (amount you are requesting a refund for). Yes - if you can provide evidence you can't attend in line with its T&Cs e.g. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). Request ID: 7a29b9b3cc1be708. Hey did you end up filing a claim with Amex? Before checking out, the website advertises to users that they will refund you if you cancel for any reason but this is a complete bull crap! Axs Ticket Refund Insurance. SEARCH/NO EXPECTATION OF PRIVACY. Press J to jump to the feed. When did you become aware that you were unable to attend the Event? Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. Refund policies may vary depending on promoter, venue, state or local laws. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc. Most just gave up and bought another pair of tickets since they didnt want to go through the battle of getting their original ticket or a refund. Are you looking for comprehensive cover for Covid cancellations? If the event is cancelled, we'll issue you a refund automatically to the original payment card. Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. We asked 2,000 UK consumers what they thought ticket insurance policies would cover them for if there are Covid-related cancellations. AXS is not responsible for the acts or omissions of any venue or Client. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. Venue/Event Specific Terms and Conditions. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. '"TicketPlan & AXS jointly created and launched a bespoke Ticket Insurance product for AXS' customers in 2016. The availability of tickets is subject to change. How do I get my AXS Premium tickets once I complete my purchase? Travel insurance: which policies have the best covid cover? How do I get my . This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. For those fans who weren't able to get tickets, we have added you to a wait list and may notify you if tickets become available. Violation thereof is grounds for revocation, seizure or cancellation without refund. If they pay you now, there's no insurance for them if the new owners are refused entry. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Press question mark to learn the rest of the keyboard shortcuts. I am supposed to submit a claim, with my email address - I can't get in. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. What is delivery delay/ticket printing suppression? For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. Refunds for rescheduled events are up to the artist, team, venue, or promoter. Fast & Free job site: Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region Birke job Saarbrcken, Saarland Germany, Insurance jobs Saarbrcken, Saarland, Germany. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. For tickets to events located in the United States, the Service is operated by AXS Group LLC. Ticket Insurance. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. I purchased my tickets with my AMEX can I make a claim with them and get my money back? Please note we will require official notification of breakdown from the service provider, Please note we will require a vehicle recovery service report, incident report or copy of garage repair bill to be attached as appropriate, (Please note we will require a copy of the original invitation to attend jury service to be attached), (Please note we will require evidence of the Emergency Services attending your residence in the event of burglary or fire to be attached), (Please note we will require a copy of the original witness summons instructing you to appear in court to be attached), (Please note we will require a screen grab/scanned print out from the Met Office website/confirmation of Police Warning), (Please note we will require a copy of the original advice to travel at short notice on military service to be attached), Your supporting documentation such as medical documents, evidence of breakdown, confirmation of travel disruption as applicable, Scanned copies or clear photographs of the un-used tickets. and now it says "refund pending". LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. Dollars. These documents are require to process your application and you are unable to submit your application without these documents. Be the first to know. Ad . Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. Occasionally making progress only to be timed out. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. in the event description page, in pop-up boxes, or in an email). The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. You should receive a confirmation after concluding your transaction. Mastercard, date running time selected at the russian of purchase. Official Tickets and Your Source for Live Entertainment | AXS.com When it's time to go home, all combo lock deposit refunds are issued quickly.

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